Your data: export, retention and deletion

Your leads, contacts, conversations and files belong to your business. We process them only to run the service for you, as described in our privacy policy. Changing or ending your plan never deletes data.

Admins can export leads at any time from Import/Export (CSV or JSON), and contacts from the Contacts page. Export before deleting a workspace — deletion can't be undone.

To avoid holding data nobody uses, a workspace is scheduled for deletion when nobody has signed in for about two months and it has no active paid plan. It's deleted after a further grace period unless someone signs in or pays — signing in cancels the deletion. Workspaces on an active paid plan are never deleted this way.

The workspace owner can request deletion by raising a Support Ticket, or by following our data deletion instructions. We confirm the request with the owner before erasing anything.