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Payments and receipts

Paying for Telemantix takes a minute in the app, and every successful payment comes with an email receipt and a GST tax invoice.

Who can do this: Admins and roles with the billing permissionLast updated: 29 September 2026

How to pay

Payments are taken in Indian Rupees from Billing in the app, through our secure payment gateway. You can pay with UPI, debit or credit card, or net banking. The full amount — plan price plus GST — is shown before you confirm.

Payment security

  • Card and bank details are entered on our payment gateway's PCI-DSS compliant checkout. Telemantix never sees or stores your card number.
  • Your plan is activated only after Telemantix confirms the payment with the payment gateway's signed confirmation — a payment can't be activated twice or applied to a different plan.
  • Only admins, and roles given the billing permission, can start a payment.

After you pay

PlanActivates immediately for the whole workspace.
Receipt emailSent to your billing email (set in Billing details) and the workspace owner, with the amount, plan, period and invoice number.
Tax invoiceA GST invoice is created automatically and can be downloaded from Billing → Invoices. See GST and tax invoices.

If a payment fails

Nothing changes on your current plan when a payment attempt fails — you can simply try again from Billing. Admins get a notification and an email so they know to retry. Money deducted from your account for a failed attempt is returned automatically by your bank or the payment gateway, usually within 5–7 working days.

Note: If money left your account but the plan didn't activate, don't pay again — raise a Support Ticket with the payment reference from your bank or UPI app and we'll activate it.

Common questions

Can I pay by bank transfer or cheque?

For yearly or larger plans, contact us and we'll arrange it and issue the invoice manually.

Can someone else in my company pay?

Yes — give them the billing permission (Security → Roles & permissions), or have an admin pay.

Where are my old payments?

Billing → Invoices lists every paid invoice with a PDF download.

Related policy: Refund & cancellation policy.

Still stuck?

WhatsApp us on +91 99103 43016 or raise a ticket from Support Tickets inside the app.

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Related guides

Choosing and changing your planHow plans, trials, upgrades and downgrades work, and where to see exactly what your plan includes.GST and tax invoicesHow GST is charged, adding your GSTIN and billing address, and downloading tax invoices.Cancelling and refundsHow to stop renewal, what happens to your data, and how refunds are handled.
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