WhatsApp CRM for ecommerce and D2C brands
Shoppers message brands on WhatsApp to ask about sizes, stock, bulk orders and delivery. Those chats are sales opportunities, but on a phone they are easy to miss. Telemantix turns WhatsApp chats into tracked leads, helps your team reply from one number, and lets you run WhatsApp campaigns to the right customers.
It suits D2C brands, online stores, wholesalers and resellers who sell through conversations.
What D2C brands get with Telemantix
Chats become leads
Chats from click-to-WhatsApp ads create a lead automatically; others become a lead in one click.
Shared inbox
Your support and sales team reply from one business number, with assignment and labels.
Bulk and B2B enquiries
Track wholesale enquiries from IndiaMART (Enterprise) and your website in the same pipeline.
WhatsApp campaigns
Send approved templates for launches and offers to selected segments and track replies.
Automated follow-ups
Create follow-ups and tasks automatically so enquiries do not go cold.
Order-value pipeline
Record the order value and see the total value of open enquiries.
Turn WhatsApp chats into orders
When a shopper asks about a product, the reply often decides the sale. With Telemantix, the chat arrives in a shared inbox, is assigned to someone, and stays linked to that customer’s record. A bot can answer common questions or collect order details before a person steps in.
For larger orders, move the enquiry through stages like catalogue sent, quote sent and order confirmed, and set a follow-up so nothing is forgotten.
Run WhatsApp campaigns and automate customer follow-ups
Announce launches and offers to customers who have opted in, using approved WhatsApp templates. Choose the segment, schedule the send, and follow up the replies in the inbox. Opted-out and blocked numbers are skipped automatically.
Telemantix is a sales CRM, not a store platform: it does not sync your store’s orders or inventory. It manages the conversations and follow-ups that lead to orders.
- Official WhatsApp Business Platform
- Opt-outs respected in campaigns
- Reports on sources and conversion
How D2C brands use Telemantix
Connect your WhatsApp number
Link your business number on the WhatsApp Business Platform.
Set up bots and stages
Add a bot for common questions and stages for larger orders.
Reply and follow up
Your team replies from the shared inbox and schedules follow-ups.
Re-engage with campaigns
Send approved templates to segments and track the replies.
Frequently asked questions
Does Telemantix sync with my online store?
Telemantix does not sync store orders or inventory. It manages WhatsApp conversations, enquiries and follow-ups. Webhooks in automation can send lead data to other tools.
Can I send offers on WhatsApp?
Yes. Send approved WhatsApp templates to selected segments of customers who have opted in. Opted-out and blocked numbers are skipped, and Meta bills its message charges.
Can my support and sales teams share a number?
Yes. The shared inbox lets several people use one business number, with each chat assigned.
Can a bot answer common questions?
Yes. Build a bot flow with menus and questions, and hand the chat to your team when needed.
Can we handle wholesale and retail enquiries separately?
Yes. Use pipeline stages, custom fields or saved views to separate wholesale from retail enquiries, and assign each type to the right team. Wholesale enquiries from IndiaMART (on Enterprise) and your website land in the same CRM, with the order value recorded on each lead.
Explore more
Turn more WhatsApp chats into orders
Reply faster, follow up every enquiry and run campaigns from one CRM.