Connect SendGrid
Send transactional and marketing emails from Telemantix CRM via SendGrid.
What you'll need
- A SendGrid account (free tier: 100 emails/day)
- A verified sender identity (email address or domain)
Step 1 — Create an API Key
1
Sign in to app.sendgrid.com.
2
Go to Settings → API Keys → Create API Key.
3
Choose Restricted Access and enable Mail Send → Full Access.
4
Copy the API key — it's shown only once.
Step 2 — Verify Sender Identity
1
Go to Settings → Sender Authentication.
2
For quick setup: Single Sender Verification — verify a single email address.
3
For production: Domain Authentication — adds SPF/DKIM records to your domain for better deliverability.
4
Complete verification via the email SendGrid sends to your address.
Step 3 — Connect in Telemantix
1
Go to Integrations → SendGrid → Configure.
2
Paste your API Key.
3
Enter the From Email you verified in Step 2.
4
Click Save & Connect.
Fields Reference
API KeyYour SendGrid API key with Mail Send permission. Stored encrypted.From EmailA verified sender email address in your SendGrid account.From NameOptional display name shown in the recipient's inbox (e.g. 'Telemantix CRM').Common Issues
Email not delivered / bounced
Ensure the From Email is verified in SendGrid. Unverified senders are rejected by the API.
403 Forbidden on test send
Your API key may lack Mail Send permission. Edit the key in SendGrid and enable Mail Send → Full Access.
Emails flagged as spam
Use Domain Authentication (SPF + DKIM) instead of single sender verification for better inbox placement.