Connect Exotel IVR
Capture incoming call leads from Exotel IVR campaigns into Telemantix CRM.
What you'll need
- An active Exotel account
- An Exotel SID and API Key
- A configured Exotel campaign or flow
Step 1 — Get Your API Credentials
1
Log in to your Exotel dashboard.
2
Go to Account Settings → API Keys.
3
Copy your Account SID and API Key.
4
Your subdomain is typically
api.exotel.com — confirm in your account settings.Step 2 — Connect in Telemantix
1
Go to Integrations → Exotel IVR → Configure.
2
Enter your Account SID and API Key.
3
Set the API Host (default:
api.exotel.com).4
Click Save & Connect.
Step 3 — Configure Exotel Webhook
1
In your Exotel dashboard, go to the Applet or Flow that receives calls.
2
Set the Action URL or Passthru URL to the webhook URL shown in your Telemantix configure modal.
3
Each incoming call will now create or update a lead in Telemantix automatically.
Fields Reference
Account SIDYour Exotel account SID — found in Account Settings → API Keys.API KeyYour Exotel API Key. Stored encrypted in Telemantix.API HostThe Exotel API hostname. Default is api.exotel.com. Change only if your account uses a different subdomain.Verify TokenA secret token added to webhook requests for verification.Common Issues
Authentication failed
Double-check your Account SID and API Key — they're different from your login credentials. Both are found in Account Settings → API Keys.
Calls not creating leads
Verify the webhook URL is correctly set in your Exotel applet's Passthru URL or Action URL field.
Duplicate leads from repeat callers
Telemantix deduplicates by phone number. A repeat caller will update the existing lead's Re-Enquiry count rather than create a duplicate.